Technical Support Feedback

How did we do?

Support Feedback

Customer Feedback:

99.15

Positive Feedback
Actual figure: 99.15% based on 709 reviews.

Chris provided good communication and support on how to resolve the issue I was having and was also willing to talk to our IT dept on what action to take to resolve the matter.

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UMAR, Jamila (LEICESTERSHIRE PARTNERSHIP NHS TRUST)Himail not working

A speedy reply to my email query completed swiftly and resolved by Chris Adams which means that we can use the service straight away with minimal delay. Many thanks

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Currington, LynHeaded paper option

We are very grateful for the help and support provided by FDM – Excellent service

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Robert CurtisTSV Poll card data

Jade has been very helpful while I have been covering a colleague, dealing with validation and bulk file transfers. Thanks

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Darren ParkerDestination Files to FDM

Great assistance from Chris as always

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Freer, SamHi-mail

Thank you to Chris Adams, who is always so helpful and informative.

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Rachel LangleyHB bulk letter testing – new templates

Wonderful support from the It gentleman i had on Friday afternoon. He updated the himail and set it up correctly for me as it had previously been installed the wrong way around.

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CAVE, Julie (LEICESTERSHIRE PARTNERSHIP NHS TRUST)updated Laptop

Very prompt communication and resolution.

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Khalid, SheifaNew users

My query was dealt with in a timely manner Thank you

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BATH, Wendy (LEICESTERSHIRE PARTNERSHIP NHS TRUST)Account locked

Resolved immediately

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Srikumar, KanagasingamHi Mail Print
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