Thank you for your help resolving this issue. Chris Adams and Jane McGuinness both responded very quickly and provided very detailed, easy to follow guidance. We just wanted to provide a bit of feedback relating to the Hi-Mail upgrade. Unfortunately, we don’t appear to have received the upgrade communications that were sent. We are fairly new customers and understand this is because we didn’t have an admin user setup. We will look into this and contact you if we need any advice. As new customers it would have been good to have been contacted by FDM to explain the upgrade process, so we could explore the possibility of testing and therefore avoid any live issues.

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System Support (RevenuesUnable to access

quick response to my question

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Jo CuninghamTemplates missing from new upgradae

Really quick and helpful response

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Cottam-Allan, Jamie: WCCApp issue

Quick response, very much appreciated.

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Richard TovellIssue with template

Chris provided good communication and support on how to resolve the issue I was having and was also willing to talk to our IT dept on what action to take to resolve the matter.

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UMAR, Jamila (LEICESTERSHIRE PARTNERSHIP NHS TRUST)Himail not working

A speedy reply to my email query completed swiftly and resolved by Chris Adams which means that we can use the service straight away with minimal delay. Many thanks

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Currington, LynHeaded paper option

We are very grateful for the help and support provided by FDM – Excellent service

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Robert CurtisTSV Poll card data

Jade has been very helpful while I have been covering a colleague, dealing with validation and bulk file transfers. Thanks

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Darren ParkerDestination Files to FDM

Great assistance from Chris as always

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Freer, SamHi-mail

Thank you to Chris Adams, who is always so helpful and informative.

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Rachel LangleyHB bulk letter testing – new templates