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About FDM Document Solutions

Our History

FDM is one of the UK’s leading Data, Print and Mail specialists providing comprehensive Inbound and Outbound document solutions for public and private sector organisations.

We are specialists in communication effectiveness, building customer performance whilst significantly reducing the costs of printing, mailing and postage. We achieve this through innovative thinking and new technology deployments to radically advance the way in which communications are carried out.

We have provided tailored solutions for over 20 years and have a proven track record of delivery, driving process improvements and efficiency savings whilst ensuring continuity of service. With unrivalled expertise and personal service to match, our aim is for organisations to enjoy effortless document delivery every time.

Our Values

FDM is committed to best practice and we understand the importance of accuracy and no-fail deadlines. We aim to provide customers with a high quality and secure service that meets their requirements and exceeds expectations.

For many, we are much more than just a supplier, we are a partner who is trusted to deliver results time and again. Dedicated to a vision of making organisations more efficient, we are driven by a clear set of values.

We actively engage with our employees, customers, and our supply chain to ensure that the company behaves in a socially, economically and environmentally responsible manner.

Quality Management

We understand the importance of accuracy and “no-fail” deadlines of our customers’ communications.

We have developed a quality management system that meets the requirements of the international standard ISO9001:2008 and is operated to document the company’s best business practices.

With this aim we hope to better satisfy the requirements and expectations of our customers and to improve the overall management and performance of the company.

Safety & Security

Using FDM you can rest assured that your information is secure and protected at all times.

We have strict information security policies and procedures and work to ISO27001 standards to ensure that across the company, our IT systems, production processes, staff and site arrangements are safely managed day-to-day.

A fully documented, tried and tested disaster recovery and business continuity plan ensures that in any event we can still ensure continuity of supply giving you complete peace of mind.


FDM is committed to reducing the environmental impacts of our business and building sustainable thinking into all of our services.

To achieve our goals, we operate an environmental management system that is fully accredited to the ISO 14001 standard and have key strategies in place to lower our carbon footprint and improve our overall environmental performance.

FDM recognises that it’s operations and those of it’s suppliers impact sustainability in a number of ways. Our environmental policy examines key business areas to reduce our carbon footprint and minimise our environmental impact.

Our year on year targets for environmental impact reduction include an annual 5% reduction in waste and increase in sustainable materials, 10% annual reduction in solvent use, 10% annual reduction in energy consumption and transport.

Here are some of our company accreditations

Probably the most important relationship I’ve managed has been with FDM. They were like an extension of our London Elects team here, they helped compile, print, and manage distribution of the booklet sending out 400,000 copies a day!

Jessica FeeneyLondon Elect

FDM did a simply fantastic job. They worked with us to gather the source materials to make a beautiful and very compelling website. We are a fully satisfied client and don’t hesitate for a moment to recommend FDM.

Peter Hung-VuGMP-O

Thanks for your very welcome message. As I said when we met – we can’t deliver all of this without the brilliant support from you and your teams so please pass on my grateful thanks to all involved.

Leigh UsherHead of Democratic Services | Fareham Borough Council

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