Current Vacancies

FDM is one of the UK’s leading print and mail companies, providing comprehensive document solutions for public and private sector organisations. We are specialists in communication effectiveness, building customer performance whilst significantly reducing the costs of printing, mailing and postage. We achieve this through innovative thinking and new technology deployments to radically advance the way in which communications are carried out.

Location: Canning Town East London
Salary: £22,000 – £25,000 DOE
Job role: Account Executive
Position type: 12 months contract with opportunity to become permanent.
Start Date: June 2023

We wish to recruit a bright graduate to join our Service Delivery team. The successful candidate should have experience of managing jobs to tight timescales, upholding standard working procedures and delivering a high-quality service to both clients and internal teams. Knowledge of transactional/direct mail and an understanding of digital and litho printing would be extremely advantageous. You will be confident explaining complex matters to clients whether face to face, in writing or on the phone, able to quickly understand new concepts and have a keen eye for detail combined with high productivity levels.

As an Account Executive you will be the daily point of contact for your allocated clients and will be personally responsible for managing the clients’ established jobs in support of the Contract Managers, developing client relationships, and providing outstanding client service and support for all our products.

Subject to performance, hybrid working may be available upon successful completion of the probation period.

Requirements:

• At least 2 years of relevant experience.
• Excellent accuracy in all areas, especially numeracy and literacy with a meticulous eye for detail.
• Outstanding time management ability, working to various deadlines with a high level of responsiveness.
• Effective and professional communication skills on the telephone, via email and face to face.
• The ability to be self-motivated, extremely organised and pro-active.
• The skills to juggle multiple tasks and clients, prioritising effectively and ensuring that deadlines are met.
• Adherence to the standard working practices and procedures.
• The tenacity to strive to exceed client’s expectations, developing strong client relationships.
• A ‘can do’ attitude, confidence to ask questions and a positive outlook towards improvements.
• Excellent record keeping and administration.
• To work as part of an established team to meet company objectives.
• The ability to understand client requirements and effectively communicate them to various internal teams.
• Strong working knowledge of Outlook, Word, Excel.
• Experience using a print MIS would be advantageous.

If you have the relevant experience and wish to apply for this role, please send your CV and covering letter to: staff@fdmdocumentsolutions.co.uk or by post to:

Human Resources
Financial Data Management Plc
7, Electra Business Park
London
E16 4ES

FDM is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates. Please note we will only contact those applicants whose letters and CV’s closely match the job specification. STRICTLY NO AGENCIES OR PUBLICATIONS PLEASE.