Every time I speak to your team, the responses are fast and factually correct. I would happily offer constructive feedback on the interface as I feel there are definitely some things that could be clearer but your support function has been, and remains, excellent. Thank you.

“

Richard TovellLetter with multiple pages – not showing option to send as single letter

Quick response ensure we knew how to handle the situation

“

Michael DalePull the DDRecall letters posted today??

VERY QUICK REPLY RECEIVED WHICH WAS VERY MUCH APPRECIATED

“

Christine LawrenceURGENT Hi- Mail Problem to Delete file

The technician was patience, explain clearly the problem and steps needed to take to resolve the issue

“

Williams, MarshaAttaching Documents to the Post Template

The password reset available on the webpage is not working for us. This would be an easier route all round if we could use this.

“

Hayward LyndaPassword

Brilliant – thank you

“

FROST, Jacqueline (LEICESTERSHIRE PARTNERSHIP NHS TRUST)Retracting a letter from Hi-mail

Brilliant thanks

“

FROST, Jacqueline (LEICESTERSHIRE PARTNERSHIP NHS TRUST)Himail locked-

Absolutely brilliant!

“

FROST, Jacqueline (LEICESTERSHIRE PARTNERSHIP NHS TRUST)Himail locked-

Thank you for your help resolving this issue. Chris Adams and Jane McGuinness both responded very quickly and provided very detailed, easy to follow guidance. We just wanted to provide a bit of feedback relating to the Hi-Mail upgrade. Unfortunately, we don’t appear to have received the upgrade communications that were sent. We are fairly new customers and understand this is because we didn’t have an admin user setup. We will look into this and contact you if we need any advice. As new customers it would have been good to have been contacted by FDM to explain the upgrade process, so we could explore the possibility of testing and therefore avoid any live issues.

“

System Support (RevenuesUnable to access

quick response to my question

“

Jo CuninghamTemplates missing from new upgradae